IAU to Run Comprehensive System for Suggestion, Response & Criticisms

Wednesday, January 9, 2019 - 12:31

The secretory of Information and Communications Technology Strategic Council has announced on running a comprehensive system for suggestion, response and criticisms.

According to an ISCA report, the session of studying, integrating, coordinating and updating IAU suggestion, response and criticisms system and transforming them into a comprehensive system, has been held with the presence of the university’s officials.

The university’s officials presented their suggestions for identifying ways to better serve students, so they decided to thoroughly collect information from the current status of the university to improve, modify and optimize response system.

This system is a form of student-to-management communication that benefit managers as well as students. It provides a two-way channel that can increase efficiency, eliminate waste, improve safety, and improve the quality of services.

As he said, the system is responsible to observe and follow requests, criticisms and the outcome of complaints, suggestions and imposed questions.

Also he noted that a comprehensive plan will be designed to make the system more accessible through various ways such as web space, phone, SMS and phone apps.

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