Forbes Reports:

Effective Technologies in 2020 Telecoms Systems

Tuesday, October 15, 2019 - 15:56

Telecommunications, also known as telecom, is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

In a report released by the Forbes, 7 biggest technology trends that will transform telecoms in 2020 have been introduced.

As one the influential technology trends, 5G will offer ultra-low latency, improved data rates and enable network slicing.

Another technology is Artificial Intelligence which is essential for the optimization and predictive maintenance of telecommunications companies’ networks.

AI is also hard at work detecting fraudulent activity. Additionally, through predictive analytics, artificial intelligence makes it possible for telecoms to glean actionable business insights from the volumes of data they gather every day.

Based on the report, Internet of Things (IoT) technology helps telecoms monitor base stations and data centers remotely. This helps ensure minimal downtime for the network. Since telecom is so instrumental in providing IoT infrastructure, the industry is uniquely poised to develop and offer their own services for IoT.

Since IoT technology results in more devices on the network there are more opportunities for security and privacy breaches to occur so telecoms need to plan and prepare defenses for that.

Robotic Process Automation (RPA) can take over repetitive, rules-based, high-frequency processes and complete them very accurately. When telecoms deploy RPA for tasks, error rates and costs are reduced while customer service and operational efficiency are boosted.

The telecommunications industry has one of the highest adoption rates for RPA technology since it seems to serve it so well. RPA offers high levels of scalability and agility for telecoms and can take over many tasks such as report generation, responding to customer questions, order processing, price tracking and more.

Cloud Computing’s pay-per-use service model helps telecoms introduce new services, reduce their costs and adjust to market demands more effectively. The cloud offers economies of scale, scalability and cost effectiveness to telecoms. Not only can telecoms be a cloud service provider, but they can use the cloud themselves. When telecoms adopt cloud technology and switch important business functions to the cloud, they benefit from the cloud’s efficiency.

Due to telecoms storing vast amounts of sensitive data on complex networks that act as gateways to other businesses and because they build and operate critical infrastructure, telecoms are increasingly a target for cybercriminals.

From direct cyberattacks such as distributed denial of service to indirect attacks such as malware, telecoms need to protect themselves and prepare for the future of 5G and the security hurdles that will represent.

This includes having not only the right IT infrastructure in place but the talent and processes to support resiliency when attacked. Currently, there is room for improvement to the industry’s response to a cyberattack. Even false claims of attack can damage a telecom’s reputation, as well as create a considerable business impact in terms of time and money spent to respond.

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